Return Policy

This return policy sets out the guidelines for returns, refunds, replacements and eligibility standards for Tableware Retailers, accessible for your review at tablewareretailers.com. It applies to all tableware, including ceramic plates, bowls, mugs, porcelain dinner sets, glassware, cutlery and decorative table pieces purchased through our website. This policy is designed to create a clear, consistent framework so every shopper understands what to expect when requesting a return, while protecting the quality standards of our delicate tabletop collections.

All return requests must be submitted within the valid return window starting from the date you receive your items. The window for general returns is fixed, and requests submitted after this period will not be accepted for standard returns. We encourage you to inspect your tableware carefully soon after delivery, so any concerns about appearance, condition or match with the online description can be raised promptly. For items that arrive broken, chipped, cracked, defective or do not match the listing details, separate assessment rules apply, and we ask that you raise these issues quickly after receiving your parcel.

For a standard return to be approved, the tableware must remain unused, unwashed, free of scratches, stains, chips and signs of wear. All original protective packaging, foam inserts, inner boxes, labels and accompanying product materials should be included when sending items back. Our tableware is fragile by nature, and inadequate repacking during the return journey can easily cause new damage. If returned items arrive with fresh damage, heavy scuffs or permanent marks that make them unsuitable for resale, the return may be declined or the refund amount adjusted accordingly. Minor, natural glaze variations noted on product pages are not considered defects and do not qualify for return on that basis alone.

Certain categories of products are excluded from standard returns. Customised or personalised tableware pieces, made-to-order items and final-sale collections cannot be returned unless they arrive damaged or contain verified manufacturing defects. These special items are produced uniquely for each order and cannot be restocked for other customers. We clearly mark non-returnable items on their respective product pages, so we recommend checking this information before completing checkout.

When we receive and inspect a returned package, our team will verify the condition of all pieces against the return request. Once inspection is finished, we will proceed with the approved resolution. Available resolutions include refunds or product replacements, depending on the nature of your request and stock availability of the original item. If the specific tableware style you returned is no longer in stock, we may offer alternative selections of equal value instead of a replacement. Refunds are processed back to the original payment method used at checkout, and processing timelines depend entirely on the procedures of your payment provider, which sits outside our direct control.

If you receive an incorrect item due to our listing or picking error, we will work to correct the order. You will need to retain all packaging and provide clear visual records of the received goods alongside your original order details. These records help our team confirm the discrepancy quickly and decide between sending the correct piece or processing a refund. We distinguish between genuine order errors and personal preference issues; choosing the wrong colour, size or style by customer selection falls under standard return rules rather than error resolution.

We do not accept returns for damage caused after delivery through improper use. This includes chips, cracks or scratches from cutting directly on ceramic surfaces, exposure to sudden extreme temperature changes, use in appliances the item is not rated for, accidental knocks, drops, improper cleaning with abrasive tools or long-term regular wear. Our product descriptions include care notes and safety information for microwave, dishwasher and oven use, and damage that occurs when these instructions are ignored will not be eligible for return or replacement.

All return approvals are conditional. Submitting a request does not automatically guarantee acceptance until our review is complete. We reserve the right to request additional supporting images or details to evaluate the situation fully before making a final decision. We also maintain the right to refuse repeated return requests that do not satisfy our policy requirements.

Tableware Retailers reserves the right to revise this return policy at any time. Updates will be published directly on this page at tablewareretailers.com, and the policy version active at the moment you place your order governs that purchase. We advise reviewing this policy before each purchase, as terms may be adjusted over time. Our priority is to treat every customer fairly while preserving the integrity of our carefully curated tableware range. We aim to balance flexible return options with responsible practices that keep our products accessible and fairly priced for all visitors shopping on our site.